The Housing Ombudsman issued 30% more case determinations in 2024-25 than in the previous year, it has revealed in its latest annual report. The body issued 7,008 determinations, compared with 5,465 in 2023-24, exceeding its target of determining 1,400 additional cases in the year.

Richard Blakeway has been the Housing Ombudsman since 2019

Overall volumes increased by 9% on the previous year, with more than 40,000 enquiries and complaints closed. Roughly 85% of investigated cases were upheld.