Thirteen appoints new chief customer officer

By Daniel Gayne2025-11-28T11:16:00

Serena Heathcote previously worked at MTVH, E.ON Next and Barclays

Thirteen has appointed a new chief customer officer.

Serena Heathcote, who is currently director of customer experience at Metropolitan Thames Valley Housing (MTVH), will join the Teesside-based housing association in February.

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