The Regulator of Social Housing (RSH) has warned social landlords to ensure they have a detailed and up-to-date knowledge of the condition of their homes, as the majority of consumer failings under its new regime to date have been linked to stock condition issues.

The RSH in a report out today said almost all the regulatory judgements of ‘C3’ or ‘C4’ against the new consumer standards -which mean there are failings – relate to the safety and quality standards. It said in nearly three quarters of these cases low stock condition survey coverage or landlords being unable to demonstrate they understood the condition of their tenants’ homes was part of the reason for the decision.