The Housing Ombudsman has reported that landlords are generally more effective at resolving complaints from shared owners compared to residents in other housing tenures, despite shared owners expressing higher dissatisfaction rates than social renters. 

The Ombudsman’s latest insight report highlights ongoing criticisms of shared ownership, citing its inherent complexity and issues with sales processes, defects, repairs, cladding and service charges, as well as the management of relationships with agents and freeholders. 

These issues have led to the Ombudsman developing nine key tests for future investigations.